Air Canada Calgary Office in Canada

The Air Canada Calgary Office a.k.a. Air Canada Ticketing Office in Calgary is located inside Calgary International Airport. Air Canada domestic flights operate from Concourse A, Concourse B and Concourse C; Air Canada international flights operate from Concourse D and Concourse E. Air Canada passengers can make use of the Maple Leaf Lounge situated at Concourse C within Calgary Airport.

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Services Provided by Air Canada Calgary Office

The Air Canada Office in Calgary provides the following services:

Please visit the Air Canada Calgary Office or call the Air Canada Office Number to request of the services and/or to ask for help for any other service.

Baggage Service

Air Canada has preset parameters for carry-on and checked baggage that passengers must adhere to when they book a Canada Air flight, they are mentioned below:

Please check the Air Canada website for the precise baggage allowance:

Air Canada Baggage Allowance Calculator

Following are the charges/fees applicable for checked baggage which is overweight/oversized:

• Checked baggage weight: 23 to 32kg [50-70lb]: $100 CAD/USD
• Checked baggage linear dimension(L+W+H): 158 to 292 centimeters [63 to 115 inches]: $100 CAD/USD
• A $100 CAD/USD fee is charged only once if a bag is overweight and oversized.
• If a $225 CAD/USD extra baggage fee is already paid, no additional overweight/oversized charges need to be paid.

All final baggage charges may differ based on the date of ticketing; passengers that requiring details about the Air Canada Baggage Policy can check the Air Canada website or contact the Air Canada Office.

Pet Travel Service

Pets/animal companions are allowed on board Air Canada flights, subject to Air Canada Pet Policy.

Passengers travelling with a pet/animal companion must comply to the following:

• One pet/animal companion per passenger is permitted within the passenger cabin.
• Pet/Animal Companion [Cat or Dog] must be small enough to stand, turn around and lie down inside their carrier/container under the seat in front of the passenger.
• Pet/animal companion must be at least 12 weeks old at the time of flight and well behaved/trained.
• Carrier/Container Specifications:
  • Maximum Size – Linear Dimension (L+W+H) must be less than equal to 292 centimeters / 115 inches.
  • Maximum Weight – Pet/Animal companion and kennel, combined should weigh less than equal to 45kg / 100lb.
• Charges
  • In Aircraft Cabin
    • Within Canada and Canada/U.S.A. (except Hawaii): $50 – $59 CAD/USD 
    • International: $100 – $118 CAD/USD
  • In Baggage Compartment
    • Within Canada and Canada/U.S.A. (except Hawaii): $105 – $120.75 CAD/USD
    • International: $270 – $318.60 CAD/USD

[*note: Pets/animal companions are not permitted on board Air Canada flights to Hawaii.]

• Passengers would not be permitted to travel with a pet/animal companion in the passenger cabin if:
  • Passenger is seated at an exit/ bulkhead row. 
  • The passenger is an unaccompanied minor.
  • Passenger is travelling in the Air Canada Premium Economy cabin.
  • The passenger is in the Air Canada Business Class cabin of Air Canada Boeing 737 MAX 8 (7M8) aircraft.

For the complete Air Canada Pet Policy please refer to the Air Canada website or call the Air Canada Contact Number or visit the Air Canada Vancouver Office.

Cancellation Service

As per Air Canada Cancellation Policy, passengers who wish to cancel their existing booking for an Air Canada flight are subject to the following specifications:

• Air Canada ticket cancellations within 24 hours from the time of booking are completely refundable.
• Air Canada ticket cancellations outside the 24-hour frame are subject to the rules and regulations of Air Canada as highlighted during the time of booking.
• Air Canada flight tickets booked through a travel agent/agency/website; passengers need to contact them directly to request cancellations.

The Air Canada Cancellation Policy can be found on the Canada Air website, for assistance please call the Air Canada Customer Service Center or visit the Canada Air Calgary Office.

Check-in

During check-in, passengers can choose their seat of preference, upgrade [if they want to], download/print boarding pass etc. Passengers of Air Canada can check-in for their flights in any of the following ways:

• Online Check-in: Online check-in is available to Air Canada passengers between 24 hours and up to 45 minutes before departure of intended flight. Passengers can check-in online either from the Air Canada website or Air Canada mobile app. [***Note: Air Canada passengers departing from Algeria, Cuba and/or Morocco, must collect their boarding pass from the Air Canada airport agent in-person.]
• Airport Counter Check-in: Air Canada passengers must arrive at least 3 hours before their flight is set to leave and head to the Air Canada counter to check-in. The check-in closes 45 minutes before departure. 
• Self-Service Kiosk: At the airport, check-in through the self-service kiosk is available between 12 hours and up to 45 minutes before the flight is set to depart. 

For help with Air Canada Check-in please call or visit the Air Canada Calgary Office.

Special Assistance

Air Canada provides bereavement fares; provides mobility aid, special handling of passengers with medical condition(s), special dietary meals, pet travel guidance and special care for unaccompanied minors.Passengers should submit a request to use of any Air Canada Special Assistance Service; Air Canada must be informed at the time of booking ticket or at least 48 hours before their flight is set to take-off.

Frequently Asked Questions (FAQs) of Air Canada Calgary Office